FAQs

FAQs

Have a question? See our FAQ below. If you can’t find the answer you’re looking for send us a message, we’d love to hear from you.

General

Where can I buy Milbon products?

Milbon products can be purchased exclusively at our partner salons. To search for a salon near you, click here.

For professional stylists, please check out our Carry Milbon page here.

Can I buy Milbon products online?

The quality of Milbon products is not guaranteed when sold online. Please purchase our products only from salons that are listed in our salon finder. Otherwise the products may be diverted; diverted products can be counterfeit, expired, or poorly stored which may put you at risk.

I live outside of the USA. Can I buy Milbon products?

Please visit Milbon Japan’s website to find out if Milbon products are available in your region.

I’m a blogger, magazine/newspaper editor and I’m interested in featuring Milbon products. Who do I contact?

Please call us at 1(800)431-8930 during our office hours (M-F, 9am – 5pm EST except for national holidays) or send us a message.

Salon Professionals

How can I carry Milbon products in my salon?

Please call us at 1(800)431-8930 during our office hours (M-F, 9am – 5pm EST except for national holidays) to get you started. If you are interested in the Liscio retexturizing system, please be advised that you must first become Liscio-certified by attending our certification seminar. (View upcoming Seminars on our PROFESSIONAL page)

How can I carry Milbon’s Liscio solutions in my salon?

Please be advised that you must first become Liscio-certified by attending our certification seminar. Please check out our PROFESSIONAL page to see our current schedule of seminars.

I am a stylist and have technical questions about your products and/or services. Who do I contact?

Our experienced educators are happy to discuss your questions. Please call us at 1(800) 431-8930 during our office hours (M-F, 9am – 5pm EST except for national holidays).

I want to carry Milbon products in my salon outside of the USA. Who do I contact?

Please visit Milbon Japan’s website to find out if Milbon products are available in your region.

How can I add my salon to your salon locator?

We only list salons who had purchased products from us in the past 6 months at the time of our database update. If you believe your salon should be listed, please contact your account executive to discuss.

Products

Does Milbon test on animals?

We do not conduct animal testing on our products or ingredients, except when it is required by law.

I have color-treated hair. Which shampoos and treatments can I use?

All Milbon in-salon treatments, shampoos, treatments, and weekly masques are color-safe. Please consult a stylist to find out which product best suits your hair care needs.

Why do you call your conditioners “treatments”?

Milbon’s treatments contain restorative properties and make hair healthier and better with every use.

Are there more Milbon products available? Can I get their information?

Please click here for information on our classic, yet still popular items.

How do I get a list of ingredients for one of your products?

Send us a message with the name of the product for a full listing of ingredients (MSDS).

Liscio

Can I get Liscio smoothing/straightening services while I am pregnant?

We recommend consulting your physician. Please contact us for our full listing of ingredients (MSDS) for the Liscio solutions.

Does Liscio contain or release formaldehyde?

We do not use formaldehyde-based ingredients or any ingredients that are known to release formaldehyde or related toxins. Such products are prohibited to manufacture based on the Japanese laws as well and also according to our own strict safety guideline.

What is Liscio’s active ingredient?

Liscio uses annmonium thioglycolate (thio),100% formaldehyde free ingredient.

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